Delivery & Logistics`
DOEat’s Delivery & Logistics module ensures seamless order fulfillment by connecting your restaurant to customers through efficient delivery channels. Whether it’s in-house riders or third-party integrations, orders are assigned, tracked, and delivered with precision. Real-time rider tracking, smart routing, and automated dispatch reduce delays and optimize fuel costs. Customers stay updated with live delivery notifications, while managers gain visibility into every stage of the journey. From curbside pickup to doorstep delivery, DOEat guarantees speed, accuracy, and customer satisfaction—making your delivery operations as smooth as your dine-in service.
Delivery Dispatch Console (Auto-Assign, SLA Tracking)
DOEat’s Delivery Dispatch Console empowers restaurants to manage deliveries with complete efficiency. Orders are automatically assigned to the nearest available rider based on location, workload, and service-level agreements (SLAs). Smart dispatching minimizes delays, optimizes rider utilization, and ensures that customer expectations for timely delivery are always met. Real-time monitoring and SLA tracking give managers full visibility into ongoing deliveries and potential bottlenecks, helping improve service reliability and customer satisfaction.
- Auto-assign deliveries to nearest or most suitable rider.
- SLA tracking to ensure on-time delivery performance.
- Real-time rider and order status monitoring.
- Intelligent workload balancing across delivery staff.
- Alerts for delayed or missed deliveries.
- Centralized console for complete delivery operations control.
- Performance analytics for riders to optimize delivery efficiency.
- Historical reporting for SLA compliance and operational insights.
Route & Nearest-Branch Routing (Distance/Stock-Aware)
DOEat’s smart routing system ensures every order is fulfilled from the most optimal branch—factoring in distance, stock availability, and delivery capacity. This minimizes delays, reduces fuel costs, and ensures faster service for customers. Integrated route optimization guides riders through the best paths, avoiding traffic and inefficiencies. By intelligently connecting orders to the right branch, restaurants can maximize efficiency while delivering a superior customer experience.
- Auto-routing orders to the nearest branch with available stock.
- Distance and traffic-aware route optimization.
- Real-time mapping for efficient delivery planning.
- Reduced fuel costs and faster delivery times.
- Branch workload balancing for smoother operations.
- Improved customer satisfaction with quicker service.
- Dynamic rerouting based on traffic, weather, or delivery delays.
- Predictive ETAs for customers and restaurant management.
Additional Global-Standard Features
Fleet Management & Performance Analytics
- Track total fleet utilization, idle time, and delivery performance.
- Identify top-performing riders and areas for improvement.
- Optimize fleet allocation based on historical data and peak hours.
Customer Communication & Notifications
- Automated SMS/app notifications for order confirmation, dispatch, and ETA updates.
- Live tracking for customers to monitor delivery status in real-time.
- Feedback collection post-delivery for quality assurance.
Multi-Location & Hub Management
- Analytics for branch-level delivery performance and cost efficiency.
- Centralized control for large-scale multi-outlet operations.
- Assign orders to multiple branches or hubs based on inventory, distance, and capacity.
Rider App (Jobs, Navigation, Proof-of-Delivery, COD)
DOEat’s Rider App empowers your delivery fleet with all the tools they need to perform efficiently on the go. From job assignments and smart navigation to real-time status updates, riders can manage everything at their fingertips. The app also supports proof-of-delivery (POD) through signatures or photos and allows secure handling of cash-on-delivery (COD) transactions. With built-in communication and tracking, it ensures seamless coordination between restaurant, rider, and customer.
- Instant job assignments with live updates.
- Integrated GPS navigation for optimized routes.
- Proof-of-delivery via digital signatures or photos.
- Secure handling of cash-on-delivery payments.
- Real-time rider tracking for restaurants and customers.
- In-app communication for support and issue resolution.
- Offline mode for areas with poor connectivity.
- Rider performance analytics and ranking for efficiency.
3P Aggregator Integrations (Uber Eats, DoorDash, etc.)
DOEat seamlessly integrates with leading third-party delivery platforms like Uber Eats, DoorDash, Foodpanda, and more, bringing all online orders into one centralized hub. This eliminates the hassle of juggling multiple devices, reduces order errors, and speeds up fulfillment. With automatic syncing of menus, pricing, and inventory, restaurants can expand their reach while keeping complete control over operations.
- Centralized management of orders from all major delivery platforms.
- Automatic menu, pricing, and stock synchronization.
- Reduce human errors by eliminating manual re-entry of orders.
- Real-time order flow into POS and kitchen systems.
- Simplified reconciliation and reporting across platforms.
- Expand customer reach without additional operational burden.
- Multi-platform analytics for order trends and revenue insights.
- Automated promotions and discount management across all channels.
Fast, Reliable & Optimized Delivery with DOEat
Ensure every order reaches your customers on time with DOEat’s Delivery & Logistics module. From smart routing to real-time rider tracking and seamless aggregator integration, streamline your delivery operations and delight every customer.
Smart Dispatch & Rider Management
- Auto-assign orders to the nearest or most suitable rider for faster delivery.
- Real-time SLA tracking and performance monitoring for on-time deliveries.
- Intelligent workload balancing to optimize fleet efficiency and reduce delays.
Optimized Routing & Branch Selection
- Distance, traffic, and stock-aware auto-routing for faster, cost-effective deliveries.
- Dynamic rerouting during peak hours or unforeseen delays.
- Integration with mapping and GPS for accurate ETA and fuel optimization.
Centralized Aggregator & Rider App Integration
- Real-time rider tracking, proof-of-delivery, and COD management through the app.
- Seamless sync of menus, pricing, stock, and promotions across all channels.
- Unified dashboard for all orders from POS and third-party platforms like Uber Eats, DoorDash, Foodpanda.